Nelnet Education Loan Servicing: The White Bread of Federal Education Loan Servicers

Expect Different Advice From Various Nelnet Customer Care Reps

This is actually the solitary biggest problem that we heard from individuals definitely. Also it’s perhaps not just Nelnet — this will be an issue with the student loan servicers out there.

This will depend by which you can get since the representative. Some are good and certainly will make the right time for you to research your responses, others will adhere to the script and stay just about worthless. ” — Anonymous

Among the things Travis implies if you want advice will be provide it the “two-call test.” Call up 1 day and acquire the solution to your concern, then wait on a daily basis or two and phone back to obtain a rep that is different.

If both Nelnet reps are providing you the exact same response to the concern, then it is likely that it is proper. You almost certainly don’t should do this for almost any final detail that is little you surely wish to make certain you’re having the right advice for big crucial concerns, like just exactly what paperwork you’ll want to register to be eligible for payment plans or which repayment plan could be best for your needs.

Have the Complimentary Education Loan Calculator

Often There Can Be Long Wait Times

Figuratively speaking are confusing, and individuals require responses. Nelnet is a business that seeks to restrict expenses by employing the minimal amount of people needed seriously to respond to those concerns.

Therefore, often it’s likely you have a long hold off time if you wish to phone them up and inquire them a concern. This is often actually inconvenient on your limited lunch break, for example if you’re calling them.

Some customer that is nelnet reps can be extremely helpful

Not absolutely all things people had to state about Nelnet figuratively speaking were bad.

In reality, it would appear that you will find a number of reps at Nelnet who really try and get the mile that is extra assist people out. Not everybody gets stellar solution, but at the least you’ll be confident that the good-hearted individual may be picking right on up the telephone whenever you call.

At the conclusion of my year that is fourth in school, I happened to be wanting to discover everything i possibly could about pupil loans and called Nelnet probably 3-4x/week. Every one of my experiences together with them had been exemplary. These were able to explain my account in my experience in a means that made feeling, and provided me with accurate information on grace duration and exactly how to combine loans making sure that I’ll still be eligible for PSLF and end the elegance duration early. One agent even advised that we was already aware of the program that I apply for PSLF, not knowing. This is the reason I happened to be therefore hesitant to submit the PSLF type, since it’d transfer my account up to FedLoan.” — Phinga D.

Note: if you make an application for PSLF , you’ll immediately be transmitted up to a brand new servicer: FedLoan. It is pretty much the way that is only to change education loan servicers voluntarily, but, this loan servicer possesses much worse reputation than Nelnet.

Make sure That Any Modifications Nelnet Makes To Your Account which will make Sure It’s Accurate

Like we stated — there are numerous good account reps at Nelnet, but you can still find sufficient bad ones that there’s an opportunity your loan could fall through the cracks. That’s what happened here:

“once I was at residency I contacted them times that are multiple defer re payment. They didn’t know very well what I happened to be referring to and rather put a forbearance from the account which incurred capitalization of great interest. We contacted them times that are multiple it was done each and every time. Because of the end they’d to undo all of that had been done. However they didn’t eliminate all of the capitalized interest and therefore I became stuck it a fee that is extra. Wef only I could inform you the numbers that are exact by the conclusion these people were therefore confused on their own. My most readily useful guess is so it could possibly be a couple of thousand dollars.” — anonymous

Once again, this just highlights exactly exactly how you have to be really vigilant and on your feet whenever working with education loan servicers.

Pro Tip: Take To Nelnet’s On The Web Talk and App

Something we heard from numerous individuals had been that Nelnet’s on the web talk function ended up being means simpler to utilize. In the place of sitting on hold and twiddling your hands while waiting regarding the phone, you can easily open a talk screen and do other activities.

I’ve only had mediocre customer care. I’m that I’m always on hold forever and We never have a clear response and wind up having to do most of the research to my questions by myself. The only real thing that is decent Nelnet is the software is user friendly.” — anonymous

We sent an email/contact kind for questions consolidation that is regarding. The response was generic and largely worthless. Then I utilized the live talk function and my questions had been answered completely in just a matter of minutes. The talk ended up being a far superior method of interaction in my experience.” — Dustin Morgan

Utilizing the software or the online talk function even offers another part benefit: it is written communication, it to keep track of your correspondence with Nelnet so you can copy and paste.

Whether you can record a conversation without their consent if you call them up, on the other hand, the laws get real fishy about. As well as in my experience, whenever you ask the client solution reps at any organization them, that’s the fastest way to get them to decline to talk to you whether you can record.

Nelnet Student Loans FAQs

Are payday loans OK you able to spend Nelnet student education loans with credit cards?

Sadly, no. Nelnet education loan re re payments can simply be manufactured utilizing your bank-account. You may either compose a check and deliver it in (be sure to write your complete account that is nelnet into the memo section, even down seriously to the very last “D,” J,” or “E.”), or link your money to enable you to make automated re re payments or one-off re payments.